How to write apology email to customer for wrong delivery?

How to write apology email to customer for wrong delivery?

1 Answer

  1. Best Answer

    You may have experienced the same scenario with your customers, when you sent them a wrong product or when they complain about the wrong product delivered. There are many ways you can handle this situation but there is one way that will be effective. The best way to handle this situation is to send an email to your customers and apologize for the wrong product or the wrong service.

    You can say,

    We are so sorry about what happened. We will never let this happen again. I assure you that it won’t happen again. You will not be charged any extra for this. I have taken this matter seriously. We will refund you.

    After apologizing, you should also ask for their feedback to improve the quality of service and products in future. This way, they will feel satisfied and your customer relationship will be strong.

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