How to apologize to a customer for wrong order?

How to apologize to a customer for wrong order?

1 Answer

  1. Best Answer

    You can say,

    1. Sorry, we made a mistake and we will correct it. We will make the right order. Please forgive us.
    2. We are very sorry that you have not received your order as we promised. Please accept our apology and allow us to make a replacement order. [Explain how can you correct the mistake]
    3. I am so sorry that we have inconvenienced you by making a mistake. I am very sorry for this, and please accept my apology. [Explain how can you correct the mistake]

     

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