The story is about the the hard work of Mr Gessler  and his brother and their exceptional honesty, resolution, compassion, humility and commitment. They used to dedicate their complete energy in making boots and the quality reflected in them. According to the author, the boots would never tear for years and hence in spite of his desire, he could not go to Gessler Brothers.

With the time, new factories emerged that manufactured cheaper boots though they were not durable. This affected the Gessler Brothers’ business and they died.

The title of the story “Quality” describes the decline of quality because of industrialisation. It took away the bread and butter of artisans, craftsmen and those who loved doing their work.

Read the summary of Quality by John Galsworthy here.