He said to her, “Madam, can I help you?” Change into Indirect Speech
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Indirect Speech: Addressing her as madam, he asked her if he could help her.
Explanation: If the reporting verb is in the past tense, then the modals like can changes to could, will/shall change to would, have to changes to had to etc.
And if the sentence is interrogative, we use the reporting verbs like asked, enquired, etc.